One ARRIS: One Year Later

It’s already been a year since we announced our merger with Motorola Home. Time flies when you’re inventing the future.CelebratingOneYear_smallerVideoFront_2

When we reflect on the past several months, we’re inspired by the efficiency and integrity that defined how our companies came together and began to solve the most pressing global challenges for our customers and the industry.

In that short period of time, we…

  • Tripled our size
  • Established operations in more than 30 countries
  • And became a leading provider of IP video solutions

As we collaborate with our customers to deliver the next era of broadband and entertainment, we’re reminded that all our progress and all our efforts come back to the people…

The people of the world’s foremost service providers, who work tirelessly with us to improve tomorrow’s services: from their executives in the boardroom, to their engineers in the labs, and their technicians in the field.

The people of ARRIS, who have shaped and enabled our extraordinary growth: from our senior executives, traveling the world to bring our global vision to new markets; to our engineers, creating tomorrow’s communications and entertainment experiences; and our employees, delivering on that vision and promise, every day.

And the people at home: each and every consumer who lights up a device somewhere in the world with the excitement of enjoying their favorite content, their way.

These people inspire our constant journey of innovation. Together, we are collaborating to invent the future.

Welcome to the New ARRIS Everywhere Blog

We’ve been busy this year, but that doesn’t mean we don’t have things to talk about! This industry changes on an almost a weekly (or is it daily?) basis. And we feel passionately about what’s happening and what it means to our customer and the consumer. Ultimately, that’s what we’re all about – enabling tomorrow’s entertainment and communications experiences.

Stay up to speed on headlines from our front lines, updates on our growing portfolio, and fresh insights from the people at ARRIS. Please bookmark us or add us to your RSS feeder.

We look forward to connecting with you.

Keeping Pay TV Subscriptions Up

The New York Times sparked quite a debate yesterday with a piece by Matt Richtel and Brian Stelter on why Americans are sticking with pay-TV services. Ironically, SNL Kagan also published Q2 numbers yesterday showing that the number of overall pay-TV subscribers dropped for the first time ever in the recent quarter. So indications for the pay-TV model are mixed. However, what is becoming clear are the reasons consumers like the current model, and what could make them switch to an alternative.

Convenience is a big factor in pay-TV’s favor. Everything is in one place, easily accessible right on the living-room screen. It’s also (virtually) always there – the entertainment equivalent to the dial tone. And there’s a lot of good live sports and premium content that’s still not available elsewhere.

On the other side, consumers are paying a lot to get pay-TV services, and some of the current drawbacks are irksome. Content management is a problem. It’s still hard to find stuff across linear TV, VOD, and DVR recordings. And increasingly, consumers also want access to content across multiple screens. In addition, there’s some compelling Internet-based content that’s not available yet from TV service providers. Integration with over-the-top content can’t come fast enough.

The pay-TV model has a lot going for it, but it’s also a good thing that providers are continuing to up their game. The more providers can manage the TV experience effectively for consumers, making it easy to get everything they need from one service, the more they can make a compelling case for consumers to stick around. It’s a pretty easy equation.

Want another opinion? Here’s a round-up of some of the coverage in the wake of the Times article.

Gizmodo: Why Are You Still Subscribing to Cable Television?

Technologizer: In (Reluctant) Defense of Cable TV

NewTeeVee: The Future of TV is Not on Cable

VOD Economics: Are We There Yet?

If your audience closes a door, it’s time to open a window – a content release window, that is. According to BTIG analyst Richard Greenfield (reported by Ryan Lawler at NewTeeVee), release windows are shrinking rapidly, with most movies available through Video-on-Demand within days of their DVD debuts. There are several reasons for this, including a wider consumer shift away from physical media, and greater comfort on the studios’ part with digital delivery. But the upshot is that the economics of video delivery are finally shifting in favor of VOD.

VOD services should be the bedrock of pay-TV subscriptions. Along with live sports, VOD has the potential to deliver the most value both to consumers and service providers. Viewers get the shows they want when they want them – you know, like the Internet, but on your big-screen TV – and providers get engaged customers they can target with money-making ads, promos, and even new services. Somehow, though, that isn’t quite how it’s worked out. The challenges have been significant, including the need for more network capacity, the problem of separate guides for VOD and linear TV, and the difficulty of negotiating broader content licensing rights. When it comes down to it, money has been a serious gating factor. Luckily, it’s also the variable that will finally push VOD to live up to its potential.

The collapse of release windows is one sign that economics are now working for the VOD model. Another sign is the increasingly competitive environment for providers who find they have to invest in greater network capacity to ward off rivals. The same is true with program guides. Although the guide problem isn’t fixed yet, operators have widely acknowledged that it has to be a top priority for them if they want to stay competitive.

All in all, money appears to be tipping the scales toward VOD in 2010. It’s about time.

New CableLabs Certifications

Here’s some Motorola modem news to round out the week. CableLabs just awarded certifications to two Motorola modems in Certification Wave 76. The Motorola SBV6240 digital voice modem received DOCSIS 3.0 and PacketCable 1.5 certification, and the SBV5222 voice modem came away with PacketCable 2.0 certification. This follows on the heels of last month’s D3 certification for the SB6121.

Speaking of modems, you might see the ad below in a Best Buy circular near you in the next week. Motorola’s D3 modems continue to be hot sellers on retail shelves.

Timeline: The Evolution of FiOS TV

Remember when the Verizon brand was introduced back in the summer of 2000? For a long time my biggest association with the name came from the many pay phones plastered with the company’s big red logo. Who knew then that Verizon would go on to become a major player in TV services? The march in that direction started in 2005 when Verizon launched FiOS. Since then, the TV operator has gone on to debut whole-home DVR services (aka Home Media DVR), TV widgets, 3D broadcasts, and now new multi-screen video applications. Yesterday my good friend Dave Zatz interviewed a Verizon exec after a company press conference and teased out details on new features coming for Verizon’s whole-home DVR service. In the not-too-distant future, FiOS subscribers will be able to access recordings from multiple libraries, on multiple screens, all through one UI. As Dave puts it, “all drives add up to a single virtual storage device.”

In light of new FiOS TV milestones, I thought this would be a good time to go back and look at how the service has evolved. Here’s a timeline of Verizon FiOS TV: The First 5 Years.

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