Another Reason to Buy an ARRIS SURFboard®: Our Industry-Leading Warranty

 

When you buy an ARRIS SURFboard®, you’re investing in the speed, performance, and reliability that have made it the best-selling line of retail cable modems. But you also get the peace of mind of being protected by our industry-leading two-year warranty.

Our warranty keeps your equipment protected and running like it should. And if you have any questions about your SURFboard, or need assistance, our technical support staff based in the U.S. has your back 7 days a week, 7am-11pm CT, via chat, email, or phone.

We know how important it is to stay connected to everything you love, so we build each of our SURFboard products to the highest standards. But we also understand that things happen, and our warranty is here to get you the help you need, when you need it.

The ARRIS two-year SURFboard warranty applies to products purchased directly from an authorized ARRIS retailer. SURFboard products provided by your service provider can be serviced directly through your provider. We also offer out-of-warranty support to extend the protection on your SURFboard.

To find out more about our SURFboard warranty, please visit our web site.

ARRIS & Motorola

Today, ARRIS is announcing that as of year’s end, we will no longer be using the MotorolaARRIS_Vertical_4c_CMYK brand on our retail products.

Since our acquisition of Motorola Home two years ago, we’ve anticipated this transition by accelerating our investment in making ARRIS the trusted name and global leader it is today. Now, we’re ready to usher in the next wave of industry innovation under the ARRIS brand.

When we acquired Motorola Home, we inherited a 60-year legacy of award-winning innovation—including the legendary SURFboard® line of products.

The SURFboard is the most widely recognized and most popular retail cable modem —with more than 135 million sold, covering 90% of the market. It’s the retail standard. And it has an impressive history of firsts—including the first wireless broadband gateway, which brought wireless Internet into millions of homes around the world.

That legacy continues today at ARRIS.

As we’ve grown our global brand, we’ve also accelerated our investment in the SURFboard line of products. The result is a new legacy of firsts, including the world’s first 802.11ac cable modem gateway and the world’s first 16×4 channel cable modem, delivering the fastest wired and wireless cable Internet speeds available today.

The world has taken notice. Our commitment to building the fastest, best-performing, and most reliable devices in the world has cemented ARRIS’s relationship with its leading service providers. The ARRIS brand is now in tens of millions of consumer homes, thanks to a variety of innovative new products, numerous awards, word of mouth, and our sponsorship with NASCAR.

When you choose ARRIS and our SURFboard line of products, you’re getting the result of a legacy of innovation and a continued investment in inventing the future.

Thank you for choosing ARRIS!

ARRIS and Charter Announce Joint Venture to Acquire ActiveVideo

ARRIS and Charter – with a shared vision – joined forces today to acquire ActiveVideo.

ActiveVideo developed CloudTV™, the only cloud-based software platform that enables service providers, content aggregators, and consumer electronic (CE) manufacturers to rapidly deploy new services – such as next-gen UIs, online content and interactive advertising – by virtualizing CPE functions in the cloud.

A new JV company was created to own ActiveVideo and operates independently of ARRIS and Charter. ARRIS will be the sales channel for ActiveVideo’s CloudTV platform. ARRIS’s service provider relationships, global scale and installed base of CPE will support the accelerated adoption of CloudTV – giving CloudTV the clout to reach a worldwide customer base.

ARRIS will be the majority owner of ActiveVideo, with a 65% stake in the JV. Charter will participate as a minority owner. Jeff Miller will continue to lead ActiveVideo as CEO. The transaction – which is subject to customary closing conditions – is expected to close within the next 30 days.

Charter and ARRIS came together due to our shared vision for enabling an all-IP network and the software-defined TV experience that will allow our industry to quickly move in response to subscriber trends. For Charter, this represents its commitment to the success of the CloudTV platform and its confidence in CloudTV’s value proposition for customers and consumers around the world. For ARRIS this represents a compelling opportunity to partner with a strategic customer and expansion of our cloud portfolio with CloudTV, a disruptive cloud technology already adopted by Tier 1 customers. Together, we see the opportunity as an ideal way to accelerate the adoption of CloudTV’s innovative platform that enables the delivery of powerful consumer and subscriber experiences….quickly and with lower CapEx.

This is another example of ARRIS’s ongoing legacy of collaboration with customers to Invent the Future.

Stay tuned here for more updates in the coming weeks.

Ultra HD – The future is clear, but why can’t I see it?

Sean McCarthy, Ph.D., Fellow, ARRIS

The landscape is shifting in the world of entertainment, content and delivery. The last few years have seen the world’s biggest brands touting their latest and greatest TVs, most of which boast some form of Ultra HD (UHD) capability. But how many people actually know what this technology is. And for those who have already purchased it, why doesn’t their favorite TV show look wildly better?

Within our industry, UHD, 4K, HDR, 8K, etc. are all common, well-known terms, but we recognize that the majority of consumers out there are unfamiliar with the next generation of HD technologies. So, this year, we would like to take a step back and work to set the stage for what new standards for TV are coming very soon (and are already here).

For those early adopters who already own a UHD TV, you might be frustrated that the UHD content currently available is so limited and difficult to stream. Right now, your smart TV uses several third party apps/monthly services to provide this content, but most of us are wondering the same thing – when will my service provider start programming sports and other content in the resolution my TV is able to deliver?

This is where ARRIS can help. ARRIS is working with programmers and content distributors to develop efficient, reliable, high-quality infrastructure to make UHD a reality. Building out this infrastructure enables a UHD “workflow” to evolve that will get UHD pictures to your living room.

The network matters because workflow matters. How will those who create and deliver content be able to provide these experiences at the highest possible quality, in an efficient way, allowing the service to be affordable for everyone? If the workflow is too complicated, it will drive costs up and even hinder quality. ARRIS is ahead of the curve on this front. We have developed several new technologies that simplify these processes, making them more efficient, and enable cable, IPTV, satellite, and OTT providers to deliver better and richer UHD experiences to customers.

Needless to say, the way we see content on our TVs and smart devices is in the midst of a massive transformation. Over the coming months, we will break down these elements to their core truths to give you a clear picture of what’s to come, how you can prepare, when you should upgrade devices, and much more. So, stay tuned and be sure to send us any questions below.

We’ll also be at the NAB show next week in Vegas, so drop by our booth SU7121 to hear more.

Wi-Fi: Connecting You to Everything You Love

Valentine’s Day is an annual reminder that Wi-Fi connects us to everything we love—whether ValentinesSocialMedia Bages_9Feb2015-02that’s entertainment, information, communication, automation, or someone special.

Planning a date for Valentine’s Day? These days, the way it works is: you sit down, look up movies and restaurants, buy tickets, make reservations, and tell your date where to go and when—all without ever picking up the phone. Thanks Wi-Fi.

Wi-Fi is so entrenched in our daily lives that sometimes we take it for granted… until it doesn’t work. And with 71 percent of all mobile communications happening over Wi-Fi (according to the Wi-Fi Alliance®) on more and more devices, that’s more likely to happen. So this Valentine’s Day, start with good Wi-Fi to ensure that everything goes off without a hitch, whether that’s kicking back and watching TV or setting up something nice for that special someone.

Find all the things you need to make the best connection this Valentine’s Day by visiting us at surfboard.com.

Welcome ARRIS Santa Clara

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Ribbon cutting ceremony at the new ARRIS Santa Clara office.

2500 Walsh Ave in Santa Clara, CA is the new home of our Silicon Valley office. The LEED Silver Certified building officially opened today and houses several of our Video Systems businesses in a state-of-the-art lab and workspace.

ARRIS Santa Clara is the regional hub for developing related technologies and services—uniting three former offices from around the San Francisco Bay Area and bringing ARRIS into focus among the area’s leading businesses.

Our new location in the heart of Silicon Valley reflects our commitment to delivering software, video delivery, and consumer solutions through the world’s foremost talent, so that we can continue inventing the future of entertainment.

Check out some photos from our opening day celebration below.

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