Debating the Gigabit home in 360 at Broadband World Forum

Customers buy the experience, not the technology.

This was the central idea underpinning a lively panel we hosted recently at Broadband World Forum in London. Bringing together some of the industry’s leading minds from Altice Labs, Deutsche Telekom, KPN, Orange, and Parks Associates, we took a closer look at how the gigabit home is being rolled out across Europe, and the opportunity for operators.

One thing was clear: although the majority of subscribers might not care about what tech is used to deliver their services, they have high expectations about the quality of service they receive.

Here, our panelists agreed, lies the challenge and the opportunity.

Read on to find out more, or head here to watch our 360 video series  

The gigabit home – are people ready?

Gigabit speed presents a huge opportunity for operators, but the important question is whether consumers’ homes are ready for it. The panel agreed that getting fast speeds to the home is one challenge, but equally important is the reach and reliability of the network once inside.

In addition to high-performing gateways, the panel discussed the importance for operators to educate customers about optimum equipment placement to ensure the best coverage. This isn’t just about speeds, but guaranteeing people’s entertainment isn’t disrupted when they stream their favorite shows – the blame for which can end up back on the operator’s plate. More on this later.

How to make the money?

The real value to operators will come not from speed but sticky services that keep customers loyal to their provider.

Operators can be successful by providing new services that sit on top of their established network – entering a ‘penta-play’ market by adding IoT services into the mix.  However, the opportunity differs by market. For example, market penetration for monitored security in the UK is 10 times that of Germany where the category needs better communication and understanding.

But the largest opportunity really still lies in content, as consumers’ appetite for entertainment in the home – be that broadcast, subscription or OTT – continues to rise.

New IoT paradigms

Delivering new IoT services requires new models, and for many telcos, the best and most efficient way to do so is partnerships. APIs also play a big role, and for the connected home to succeed, there will be a greater need for operators – and potentially even competitors – to work together as the capabilities extend beyond the home, requiring integration with mobile networks to allow IoT devices to continue to function outside.

To virtualize or not?

On virtualization, the panel was split. At least one operator said ‘no’ to complex gateways, with cost being a key consideration for something simpler. Here, network function virtualization was the model of choice, allowing for functions to operate within the cloud. Others believed the delivery of the desired experience was only possible through smart gateways – while the theory of a virtualized box got the thumbs up into the future.

The need to be unseen

The dilemma, it was put, was that operators are continually troubled by the fact their customers want them to be invisible – they want the service to ‘just work’, with no additional dialogue required from the provider. (Except when it unfortunately goes wrong, of course.) However, as third parties introduce more services and telcos work together to scale the opportunity, the need for a strong brand was acknowledged, or operators risk being swallowed by the competition.

As one panelist said, if you don’t provide a platform allowing users to have new and great experiences, the provider next door will.

We thank our panelists for giving their time, opinions and insight at Broadband World Forum:

  • Yves Bellego, Director of Network Strategy, Orange
  • Remco Helwerda, Innovation Strategy Consultant, KPN
  • Jon Carter, UK Head of Business Development – Connected Home, Deutsche Telekom
  • Paulo Mão Cheia, Head of Unit GPON, FTTx and QoS Probing, Altice Labs
  • Darren Fawcett, Chief Technical Engineer, ARRIS
  • Brett Sappington, Senior Director of Research, Parks Associates (moderator)

We shot a series of 360 video with our panel straight after the event – join the huddle and get the inside track from the show floor here. You can watch it via your YouTube app, browser or compatible VR device.

ARRIS @ The Independent Show

TIS16_std_webWe’re at The Independent Show in Orlando this week to showcase our portfolio of turnkey solutions for regional service providers. Combined with our recently expanded Channel Program, to now include the US and Canada, we offer a variety of customized resources for accelerating delivery of the most advanced new services to consumers—including Gigabit broadband, Service provider Wi-Fi, and Cloud & IP video.

Some of our featured booth demonstrations will include:

  • Delivering better Gigabit broadband to the home
  • Achieving stronger high performance Wi-Fi solutions for service providers
  • Full IP adaptive bit rate (ABR) solutions for set top and multiscreen devices

If you’re at The Independent Show, be sure to stop by Booth #501 & 503 to check out our demos and speak with our experts. We look forward to seeing you there!

ARRIS @ ABTA 2016

This week, we’re at the ABTA Expo and Conference in Sao Paolo, Brazil to showcase our IMG_3802leadership in pay-tv and broadband technology for Latin America.

Latin America is an important growth market for ARRIS as we continue to capitalize on significant business opportunities outside of the United States. We’re working with top service providers in the region to usher in the next era of connected entertainment. And our growing portfolio of solutions in the cloud, network, and home are the foundation. Our booth at ABTA will feature demonstrations of how these technologies are supporting new services like Wi-Fi®, Gigabit speeds, IoT, and more.

In addition, our Chief Regional Technologist of CALA (Caribbean and Latin America), Hugo Ramos will be speaking on three panels at the Transamerica Expo Center.

·        IoT: Opportunities & Challenges, 29th June 1:00 – 1:30pm

·        DOCSIS 3.1 -New Generation of Technology, 29th June 9:30 –10am

·        User Interfaces for the Set-Top, 30th June 3:30 – 4pm

Join us at Booth #72 at ABTA, and stay tuned to our blog for more highlights from the show!

Unboxing the New SURFboard® System with RipCurrent™ G.hn Technology

Today, we’re taking the wrapping paper off of our new family of SURFboard® RipCurrent™-enabled devices to give you a peek at the Future of Wi-Fi®.

Our engineers rethought the entire concept of home networking to bring you the fastest, most reliable connection, anywhere in your home—the Wi-Fi that you’ve always wanted. Our RipCurrent-enabled portfolio uses existing electrical lines wiring, smart software, and next-generation G.hn technology to dramatically improve your wireless router’s performance, completely eliminate dead zones, and put bandwidth hogs in their place.

And we’ve hidden all of this advanced technology under bright, clean curves, making every RipCurrent-enabled device an easy fit for today’s modern décor—no more antennas or black boxes to clutter your home.

Ready to rip? Let’s go!

Introducing the Wi-Fi® You’ve Always Wanted

In the future, dead zones are extinct. Movies don’t buffer. And your dog just set up your Wi-Fi® network Picture1with an app, in under five minutes.

Well, guess what. The Future of Wi-Fi is here (depending on your dog). It’s called SURFboard® with RipCurrent™ G.hn technology. And it doesn’t just work; it works better than anything else you’ve ever tried.

ARRIS SURFboard with RipCurrent G.hn technology is a new family of routers and extenders from future-loving geniuses who brought you digital TV and the first cable modem gateway. We rethought the entire concept of traditional home networking to solve all the little frustrating things that have plagued your Internet experience for years.

The SURFboard RipCurrent-enabled family transforms Wi-Fi in a unique way: with wires. Our system uses Gigabit home networking technology called G.hn to build a smarter network using your home’s existing wiring to create new hotspots, feed high-bandwidth devices, and lighten the load on your wireless network. As a result, we’ve drastically improved wireless router performance, helped completely eliminate dead zones, and put bandwidth hogs in their place.

“The reality is that everyone’s home is different, making it hard for any one router to provide a fast connection in every corner of every house,” said Bob Swanson, our VP of Retail Sales. “RipCurrent G.hn technology is the solution.”

Our new SURFboard RipCurrent-enabled portfolio works with our ARRIS SURFboard Manager app for iOS and Android to help you set up your network faster than you can walk your dog. And it lets you tailor your Wi-Fi to your exact needs. Ever better: our system will grow with you as those needs change, letting you add more range and bandwidth with additional extenders, so that the future of Wi-Fi stays in your home, for years to come.

Pre-order your ARRIS RipCurrent-enabled devices today on Amazon (see links below), or purchase them in the ARRIS Store.

RipCurrent Routers

RipCurrent Extenders

Spotlight on South Korea

South Korea has one of the world’s most active telecommunications and technology markets in the world, thanks to the government’s recent investment in transforming the country into a knowledge-based information society. In South Korea’s bid to usher its citizens into a new “smart-age,” its Ministry of Science, ICT and Future Planning is focusing specifically on delivering what it terms “Giga Internet.” That goal aligns very closely with ARRIS’s vision for next-generation broadband and networking, which we showcased this week at KCTA in Seoul.

The centerpiece of our vision for gigabit networking is our ARRIS E6000® Converged Edge Router. It is the industry’s leading CCAP solution, providing service to millions of consumers via the world’s leading service providers, including recently announced expansions with LG U+, which demonstrated broadband speeds of approximately 1.8Gbps using DOCSIS® 3.1.  This level of gigabit broadband speed is quickly becoming the norm for global leaders responding to growing consumer demand for advanced entertainment services like Ultra HD and multiscreen.

And as a testament to ARRIS’s global leadership in the new Gigabit Age, the minister of communications in Korea presented our own Kent Sun, senior manager of sales engineering, with a recognition award last week, for his contributions to growth of Korea’s cable TV market. Congratulations, Kent.

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