ARRIS Insight into UK’s Ofcom Consumer Experience Report

This week, Ofcom, the independent regulator and competition authority for the UK communications industries released the Consumer Experience Report, which outlines the need to ensure that consumers receive value for money and a good quality of service from their communications providers. Steve McCaffery, Senior Vice-President of EMEA for ARRIS, made the following comments:

“The Ofcom statistics clearly illustrate the quickly accelerating trend towards consumption across multiple devices. The growth of Netflix in the UK (a massive 61 per cent growth within the last year) shows more than ever that the days of the ‘traditional’ programming schedule are numbered.

Consumers now expect to consume content at a time and device of their choosing. This is further evidenced by Ofcom reporting that household take-up of tablet computers having more than doubled over the past year, and with BBC iPlayer and 4oD use also shifting towards mobile devices tablets, smartphones and video-on-demand set-top devices. Multichannel TV bundles, along with triple-play fixed line and broadband, continued their increase in 2013 up by 3% from 2012, and this will only continue to grow, with 4K/ultra HD video content being introduced this year, and even 8K already making waves.

Ofcom further reports that a fifth of consumers switched at least one communications service between Q3 2012 and Q3 2013 – with the desire for ‘faster speeds’ being a key driver among fixed broadband switchers (15%), and the ‘choice of channels’ for TV switchers (18%). Clearly, service providers – whether cable, broadband or telecoms – need to ensure their networks are flexible enough to future proof against increasingly bandwidth-heavy content and services, without having to overhaul their network infrastructure. Ultimately, this will ensure consumers receive the quality of service and range of content they are expecting from providers at the prices they demand, but also that providers have sustainable, profitable business models with which to deliver compelling and sticky service offerings.”

Please feel free to comment on the above post and share your insights of the UK communications market here.

Peek Inside ARRIS @ SCTE

If you can’t make it over to booth #868, we’re bringing our booth to you. Take a virtual tour with our own Jonathan Ruff. Whether its network innovations, video gateways or our latest cloud and multiscreen solutions, Jonathan’s got you covered in this brief tour.

But if you’re still here and have time to chat, swing by our booth. We’d love to connect!

 

Monetizing the IPTV Multiscreen Opportunity

Consumers want entertainment that’s personalized, relevant…and anywhere. Our own 2013 study found the average consumer uses multiscreen services away from the home four days a week.

So how do service providers monetize this multiscreen opportunity? Today, wseawell logoe announcedan integrated solution with SeaWell Networks, which enables delivery of localized, session-oriented advertising and programming at the home-network level.

Because, as we all know, the word “trend” is quickly being dropped for “reality” when we talk about multiscreen. This solution gives unprecedented control and customization for service providers in the world of IPTV.

 

Welcome to the New ARRIS Everywhere Blog

We’ve been busy this year, but that doesn’t mean we don’t have things to talk about! This industry changes on an almost a weekly (or is it daily?) basis. And we feel passionately about what’s happening and what it means to our customer and the consumer. Ultimately, that’s what we’re all about – enabling tomorrow’s entertainment and communications experiences.

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