ARRIS Insight into UK’s Ofcom Consumer Experience Report

This week, Ofcom, the independent regulator and competition authority for the UK communications industries released the Consumer Experience Report, which outlines the need to ensure that consumers receive value for money and a good quality of service from their communications providers. Steve McCaffery, Senior Vice-President of EMEA for ARRIS, made the following comments:

“The Ofcom statistics clearly illustrate the quickly accelerating trend towards consumption across multiple devices. The growth of Netflix in the UK (a massive 61 per cent growth within the last year) shows more than ever that the days of the ‘traditional’ programming schedule are numbered.

Consumers now expect to consume content at a time and device of their choosing. This is further evidenced by Ofcom reporting that household take-up of tablet computers having more than doubled over the past year, and with BBC iPlayer and 4oD use also shifting towards mobile devices tablets, smartphones and video-on-demand set-top devices. Multichannel TV bundles, along with triple-play fixed line and broadband, continued their increase in 2013 up by 3% from 2012, and this will only continue to grow, with 4K/ultra HD video content being introduced this year, and even 8K already making waves.

Ofcom further reports that a fifth of consumers switched at least one communications service between Q3 2012 and Q3 2013 – with the desire for ‘faster speeds’ being a key driver among fixed broadband switchers (15%), and the ‘choice of channels’ for TV switchers (18%). Clearly, service providers – whether cable, broadband or telecoms – need to ensure their networks are flexible enough to future proof against increasingly bandwidth-heavy content and services, without having to overhaul their network infrastructure. Ultimately, this will ensure consumers receive the quality of service and range of content they are expecting from providers at the prices they demand, but also that providers have sustainable, profitable business models with which to deliver compelling and sticky service offerings.”

Please feel free to comment on the above post and share your insights of the UK communications market here.

Ensuring Connectivity in the New Year

Connected devices are ubiquitous. Today, more than a third of children under the age of two are using mobile devices—like smartphones and tablets—before they can even speak complete sentences!

ARRIS innovations ensure that our Internet connections and home networks can keep up with this paradigm shift in the way that we live and work with connected devices. Here are a few examples that we introduced this week at CES…

At the show, we showcased two ultra-broadband (D3.0) cable modems from our ARRIS-Motorola CES retailSURFboard® line of products: the SB6183 and SBG6700-AC. Both ensure the fastest possible Internet into the home, while the latter utilizes an ultra high-speed Wi-Fi® connection that lets users stream digital multimedia at lightning-fast speeds with minimal lag and buffering.

We also showcased the WECB460 Wi-Fi adapter — a great way to reduce the strain on the home Wi-Fi network now connecting up to 8-10 wireless devices in a typical U.S. household. These adapters use the home’s existing coax wiring to deliver a strong, wired connection to devices all over the home. And our Touchstone Telephony Gateway TG862 is a great solution for voice hook-up and perfect for triple-play users.

Also on display: our current Wi-Fi and wired connectivity solutions for delivering content throughout the home, including the SBG6580, SBG6782-AC, SB6121 and SB6141 SURFboard Wi-Fi Gateways as well as our SBM1000 SURFboard SMART Video Adapter.

Did you attend the show? Let us know in the comments what you enjoyed the most.

Targeting International Growth with New ARRIS Channel Program

With a continued focus on growing market share globally, today we launched our new International Channel Program.  Under this new framework, Channel Members in Asia Pacific, Europe, the Middle East & Africa and the Caribbean and Latin America will promote, support and sell a wide range of products from our portfolio that spans the home ecosystem – across the cloud, network, and home.  Also, we’re going to introduce a broader ecosystem to our channel aimed at fostering a network of highly qualified and trained channel members that can offer support, service, integration equal to ARRIS.

“Our Channel Members are a strategic element of the ARRIS growth strategy, enabling us to reach more markets and more customers to secure further market share for our video solutions,” said Ron Coppock, President, Sales & Marketing, ARRIS.

ARRIS Channel Program registration is available here.

What’s Transforming Entertainment in 2014?

In 2014, we expect to see four key trends driving the future of home entertainment:

1.) The Uber Gateway: All the media processing and distribution technology that previously required a dedicated set top for each screen now goes into one powerful device. The gateway has evolved into the hub of the new connected home ecosystem, offering unmatched versatility compared to one-trick OTT boxes.

You’ll see more of these shipping next year as service providers respond to consumers’ demand for more connected entertainment experiences across all their devices. Down the road, these gateways will become platforms for providing app-based TV experiences, leveraging sensor technologies and connected systems to enable telemedicine, remote education, and more.

2.) HEVC: Before you sit down to watch the FIFA World Cup Final in 4K next year, HEVC will have transformed the way that service providers deliver entertainment to consumers.  HEVC is much more than just a way to deliver Ultra HDTV—it’s is a powerful compression technology with twice the efficiency of H.264 and huge implications for service providers, not the least of which include enabling telcos to extend their reach over DSL, distributing wireless HD video throughout the home, expanding the footprint of TV anywhere, and more…

3.) The Wireless Home: New technologies are changing the connected landscape in the home, giving consumers unprecedented flexibility and choice in deciding where to enjoy their favorite content. MoCA 2.0 uses existing cable wiring to enable immersive TV experiences in the furthest reaches of the home. Meanwhile 802.11AC is changing the game for Wi-Fi, offering blazingly fast streaming of up to 1.3Gbps for the latest entertainment on mobile devices. These technologies are laying the groundwork for the new multiscreen, high-bandwidth, and personalized experiences coming online all over the home next year and beyond.

4.) New Form Factors: As the uber gateway and new IP set-tops take hold in the home and centralize key media management and processing activities—they will empower service providers to host a variety of devices on the network, in varying shapes and sizes. By opening up the traditional set-top architecture to this new connected ecosystem, service providers are not only changing the face of entertainment—through service integration at the device level–but the very mold of the devices themselves.

Check out a video below of Kevin Keefe, SVP & GM, Digital Video @ ARRIS speaking about these future video trends. Do you see any other trends driving the future of home entertainment? Tell us in the comments below.

One Million E6000 Subscribers Ready for Today’s (and Tomorrow’s) Demands

More than half of what we stream over the Internet is video, according to Sandvine and traffic consumption in all regions continues to grow at a rapid rate.

With this amazing growth in video consumption over the Internet, it’s no surprise that service E6000_360__1providers are looking for new ways to expand capacity of their broadband network in ways that are both economical and seamless. That’s why we introduced our E6000 Converged Edge Router platform last year. It uses an incredibly efficient architecture and an integrated, hitless sparing design to keep providers ahead of today’s IP consumption trends, while ensuring a reliable and scalable solution for future services and network demands.

Since the E6000’s introduction in June of 2013, Comcast, Time Warner, WOW!,  GCI and others have demonstrated why it is the leading CCAP capable platform in the industry—using it to deliver high-quality content to over a million subscribers.  This rapid success speaks to the demand and stability of the E6000.

Todd Kessler, our VP of CMTS/CER Product Management, recently demonstrated the E6000’s impressive downstream hardware capability (64 channels per port), DOCSIS and video capabilities, and hitless failover performance at SCTE.

The proof is in the numbers: one million reasons and counting…