Top 5 Tech Articles You Might’ve Missed – Week of March 17, 2014

This week, we attended London’s TV Connect and China’s Content Broadcasting Network (CCBN) conferences to discuss the latest innovations in technology, from challenges and solutions in connected entertainment to trends in broadcasting video. Advanced Television shared the news that Maxisat selected our GT-3 Multiple Bitrate (MBR) Transcoder to deliver an efficient and reliable video transcoding solution to international service providers, which is significant given that Multichannel News discussed the increase in demand for multi-service video gateways.

The advancements in technology and global capacity for engagement have also increased the need for efficiency and a swift response. To ensure a reliable Wi-Fi connection, Time Warner Cable recently deployed ARRIS WorkAssure Field Management platform, highlighted by CED Magazine, to schedule and manage its service appointments with real-time updates.

In other news, a report from PC Magazine states that people are not ready to “cut the cord” on pay TV for Internet services like Netflix, Hulu Plus or Amazon Instant Video. While new research shows a decline in multi-channel video providers, that decrease is only about 0.1 percent from last year. Finally, Forbes discussed the relevance of 4K across screens stating, “4K will bring real benefits to end users” and noted that the technology should become the standard in the industry.

Make sure to check back next week for the latest news in cable.

  1. Maxisat picks ARRIS to power content hub (March 19) By Colin Mann, Advanced Television: Maxisat, a provider of managed and operated Multiscreen TV services, has selected the GT-3 Multiple Bitrate (MBR) Transcoder by ARRIS Group as the default transcoder for the international expansion of its Content Hub – an integral component of its end-to-end multiscreen video solution, Maxicaster.
  2. Set-Top Market Slumps In 2013: Infonetics (March 16) By Jeff Baumgartner, Multichannel News: The traditional set-top box sector slumped in 2013, but suppliers have reason for hope as shipments of multi-service video gateways continue to skyrocket, Infonetics Research reported in its latest report on the set-top market.
  3. Arris’ WorkAssure clocks in on Time Warner Cable’s one-hour service windows (March 18) By Mike Robuck, CED Magazine: In an effort to provide its subscribers with a better customer experience, Time Warner Cable has deployed Arris’ WorkAssure Field Management platform to help schedule one-hour service appointments by its technicians. By using WorkAssure, Time Warner Cable can schedule and manage its service appointments with real-time updates.
  4. Very Few People Ditched Pay TV for the Web in 2013 (March 18) By Chloe Albanesius, PC Magazine: Though services like Netflix, Hulu Plus, and Amazon Instant Video provide a wealth of video options for those without cable, the average consumer is not yet racing to cut the cord and ditch pay TV for an Internet-only TV existence.
  5. Why Bother With 4K? (March 18) By Roger Kay, Forbes: You’ve probably heard a fair amount of rumbling about 4K in the past few months. Many companies —LG, Panasonic , Samsung, Sony , Vizio — showed 4K TVs, displays, and cameras at the Consumer Electronics Show (CES) in Las Vegas in January.

 

Merchandiser Wins TV Connect Award for Best IPTV & OTT Service Delivery Platform

Last night, at the TV Connect Awards in London, our Merchandiser platform won “Best Service Delivery Platform for IPTV and OTT.”

A well-deserved victory. Merchandiser is the content marketing component of our E2E multiscreen solution, and it’s enables  global service providers to go beyond simply enabling TV Connectmultiscreen to actually monetizing it through content personalization, catalog marketing, and recommendations.

To provide some context for the win, the TV Connect Industry Awards is seen to be one of the largest events in the Connected Entertainment industry calendar. The evening consists of a world-class panel of representatives from major service providers and senior executives coming together to pick winners and “Celebrate Innovation, excellence and achievement” in the global IP, TV and connected entertainment markets.

For ARRIS, it was an honor to be recognized for our ongoing legacy of innovation. Now we are back in the office… busy inventing the future.

Congratulations to all the winners!

Discussing the Next Era of Entertainment at TV Connect

We’re in London this week at the TV Connect event sharing how we can empower our service provider customers to deliver high quality video across the home today and in the future.  We’re also discussing how to evolve today’s multiple screen video platforms to a real multiscreen experience, looking at the compelling case for nDVR.  Visitors to the ARRIS stand are also exploring the future of advertising and monetizing in a multiscreen world.  And with 4k services just around the corner, we talking about the path to UltraHD from both the econding and decoding perspectives.

Take a look at some of our pictures from the show floor below and drop by and see us on Stand 41 if you’re at TV Connect this week!

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ARRIS Takes Home CableFAX Digital & Tech Award

We’re happy to share some exciting news! The ARRIS Media Streamer 4000 was awarded the 2014 CableFAX Digital & Tech Award in the “Connected TV/Smart TV Solution” category. 22494_CableFAX_Tech_Awards_Logo

According to CableFAX the awards recognize products that are “driving the digital media revolution” and “took chances, made incredible strides and understand the power of innovation.”

We have to agree. Our MS4000 Media Streamer is transforming video delivery to match consumer demand for anytime, anywhere, any-device experiences. It’s powered by Sling technology and lets our customers bring place-shifting features to our Whole Home Solution with MOXI entertainment platform.

Award winners were asked two questions about technology:

1.) What is the one question you must ask before making a technology decision?

2.) What is the one technology that will most change the game in the next year?

Jeanne CableFAX Tech AwardsThe answer to the first embodies ARRIS’s core values. We ask: “How will this technology benefit consumers and advance our industry?” Last year, we invested more than $500M in R&D creating the technology to transform tomorrow’s entertainment experiences—but when we make decisions to implement that technology, we always ask how it will serve consumers and our industry.

This plays into the second question about technology game changers. We’re betting on HEVC, a powerful new compression technology that improves mobile and HD video, enables UltraHD, and facilitates its delivery over Wi-Fi—improving the overall consumer viewing experience.

It’s our commitment to investing in new technology and implementing it in ways that progress the entertainment experience that earned our MS4000 Media Streamer an award and made ARRIS a finalist in four other categories: “Cloud Solution,” “Green Technology,” “New Product Award” and “Residential Equipment.”

Awards were announced in a ceremony held earlier this week at the Yale Club in New York City.

Congratulations, team! Read more about the CableFAX Digital & Tech Awards here.

ARRIS Powers Multiscreen Content on a Global Stage

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Today we see the start of TV Connect 2014, and in the show’s 10th year, multiscreen is a stronger theme than ever before.

We’ll be demonstrating our multiscreen capabilities at the exhibition, and we’ll also be talking about how MAXISAT, a leading provider of managed and operated Multiscreen TV services, has selected our GT-3 Multiple Bitrate (MBR) Transcoder to deliver its next era of multiscreen entertainment.

Our GT-3 is now MAXISAT’s default transcoder for the future international expansion of its Content Hub, part of its end-to-end multiscreen video solution, MAXICASTER. This cuts away the traditional complexity and cost associated with multiscreen infrastructure, operations, and content distribution.

MAXISAT recognized the growing trend in multiscreen video consumption and tapped ARRIS to deliver a technology solution that could deliver tomorrow’s multiscreen entertainment experiences on today’s networks. Here at ARRIS, we love working with forward-thinking companies like MAXISAT that know how to meet consumer demands – both today and in the future.

Want to talk multiscreen with us further? Visit our team at TV Connect on Stand 41! 

Top 5 Tech Articles You Might’ve Missed – Week of March 10, 2014

With Cable Congress in full swing, Advanced Television posted that Liberty Global is the latest international service provider, joining Comcast, GCI, WOW! and SK Broadband, to deploy ARRIS E6000 converged edge router, dramatically expanding our global footprint.

In other event news, NCTA highlighted a panel at this week’s SXSW conference where ESPN, Univision and PBS network presidents expressed confidence that today’s TV model will remain a primary source of entertainment. On a similar note, Quartz posted an article discussing the positive future of television stating it will be cheaper, have more channels and be viewable on any screen.

Additionally, as we look toward the future of television, Forbes shared a few key disruptive trends in the traditional television space, noting user interfaces will become more intuitive than consumers’ remote control.

Furthermore, Rapid TV News highlighted research from SNL Kagan MRG projecting that total worldwide multiscreen service delivery platform revenue will more than double by 2017 as the technology becomes the baseline for cable operators to compete in the marketplace.

  1. Liberty Global boosts German services with ARRIS (March 12) By Colin Mann, Advanced Television: IP, video and broadband technology specialist ARRIS has confirmed that Liberty Global, the world’s largest cable provider, is deploying its E6000 Converged Edge Router (CER) to its leading German subsidiary, Unitymedia KabelBW – enabling enhanced and uninterrupted entertainment and broadband services with 1 Gbps capacity.
  2. SXSW Asks TV or Not TV, Panelists Answer TV (March 10) By John Solit, NCTA: In front of a packed ballroom at the Driskill Hotel, with another 30 people outside hoping for seats to open up (they didn’t), three TV heavyweights wrestled with the herculean question, “Who am I?” ESPN President John Skipper, Univision President Kevin Conroy and PBS President Paula Kreger along with CNN reporter Brian Stelter attempted to define what a TV network is in the digital age and where well-established television brands fit in a rapidly changing video marketplace.
  3. The future of TV is coming into focus, and looks pretty great (March 7) By Zachary Seward, Quartz: The future of TV is here. It’s just not evenly distributed. If it doesn’t seem like the American television industry is in the middle of a dramatic transformation, that’s simply because the pieces are scattered all over the place. But they are starting to come together.
  4. The Future of T.V.: Digital, Traditional And Something In Between (March 12) By Lori Kozlowski, Forbes: Kevin Spacey, most recently better known as Frank Underwood, everyone’s favorite political operator, gives us a rousing speech on the convergence of platforms and forms of entertainment. iPad versus the big screen — who cares, he says.
  5. Multiscreen service delivery platform revenue set to more than double (March 12) By Michelle Clancy, Rapid TV News: Research from SNL Kagan MRG is predicting that total worldwide TV service delivery platform revenue will reach $1.3 billion in 2017, from a base of a little more than $900 million last year.

Cable Congress Continues with Charles Cheevers Q&A

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Charles Cheevers, CTO, Customer Premises Equipment

The role of the set-top device/gateway is changing, how?

I think of the gateway and set-top device as Batman and Robin – an inseparable double team. Together they provide network services, high-quality IP Video images, and true entertainment platforms capable of new multi-room, multiscreen services. This will continue to transform our experience around various types of video content – gateways will become more powerful with greater bandwidth capabilities, alongside set-tops getting more powerful in both Graphics and Decode ability. Ultimately, Wi-Fi services will also become more important as MSOs increase their managed IP Video services as well as higher speed Wi-Fi High Speed Data expectations.

How will these changes impact devices? 

We’ll see a refresh of gateway devices, incorporating new features such as additional memory to allow for new applications and future services. We aim to keep the gateway form factors as small and ergonomic as possible as we see these devices potentially moving to different demarcation points in the home. Set-top devices are becoming smaller and smaller, but these devices are now expected to deliver richer and more powerful user experiences which typically means more CPU and GPU capabilities as well as more robust WiFi functionality.

What are the three largest challenges the industry is facing and what can service providers do to overcome these?

The user experience – as consumers look to ‘cord shave’ and rely more on over-the-top (OTT) services, providers need to ensure the best customer experience in terms of quality, content and overall user experience. Initiatives like Comcast’s  X User Experience and ARRIS’s own Whole Home Solution and DreamGallery™ offerings ensure the service provider experience stays ahead of the pure OTT experience.

Wireless transmission of high bit rate video in the home – consumers love wireless technology and the flexibility it offers and as our set-top devices become more connected, this connection needs to be as reliable as a wired connection. WiFi will be a key factor as more client devices appear in our homes.

Simplifying the consumer viewing experience – with a bewildering array of connected devices and multiple ways to access content, it can overwhelm consumers who just want a simple means of interacting with their entertainment services in a way that is affordable and incorporates the highest quality experience. Constant vigilance from service providers will be necessary to make the user experience rich but simple – something we think we understand well at ARRIS.

How is ARRIS looking to drive The ‘Connected Experience’ e.g. the ARRIS gateway?

ARRIS offers everything you need to provide a high quality and robust solution with routing capability for the home. We get the consumer connected quickly and reliably to all home and connected devices.  We also strive to add innovative new interfaces like ZigBee® as we know consumers are becoming increasingly connected. Finally, we pride ourselves on our test and interoperability procedures as well as our huge existing population of gateway devices connected to hundreds of millions of end devices.

What does ARRIS predict the entertainment system will look like in 3-5 years’ time?

People talk a lot about moving to a completely unicast world but the statistics still don’t support this – real-time content is still something that people want to watch live for the most part. There is no one-size fits all trend, but the movement towards accessibility of all content types on any device will continue to grow and simplify – to a point where we will wonder what all the fuss was about when we could first pause and resume across devices! Also, we’ll see a new interaction with entertainment services – new viewing styles like “binge watching” will rise alongside people still wanting to catch the news or sports events live, as well as familiar watching such as viewing late night shows late at night.

What or who inspires you on a day to day basis?

To me it’s not about being happy that we can download a full DVD of content in under a minute with emerging Gbps DOCSIS networks, it’s about challenging why we can’t do it in 2 seconds. I’m inspired by how technology has changed so much in such a short time. If this pace continues we may actually reach a no wait/no latency world in my lifetime – or find new services that will demand even more bandwidth. Both are exciting prospects and if we can keep our focus on using technology, and not being used by it, then this new world of low latency interaction will help us multi-task less and give us more time to create and learn things.

If you’re at Cable Congress, check out Charles’ panel on the changing role of the STB on March 14. See you in Amsterdam.

Sandy Howe Wins WICT Carolinas’ Highest Honor

Sandy Howe, SVP of Global Marketing, took home the WICT Carolinas 2014 Carol A. Hevey Leadership Award – the highest honor in its Red Circle Awards.

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Sandy Howe, SVP of Global Marketing,

The award recognizes visionaries who are distinguished in both leadership and advocacy, with indelible contributions to the evolution of the cable telecommunications industry. The awards committee selected Sandy as an industry pioneer whose leadership demonstrates a fundamental commitment to others through mentorship, career development, and advocacy for excellence in service to ARRIS and the community.

Sandy is ARRIS’s first recipient of the Carol A. Heavey Leadership Award.

At ARRIS, she leads the global marketing, communications and strategic marketing development with a team of more than 40 professionals around the globe. She’s also a leading member of the Society of Cable and Telecommunications Engineers (SCTE) and Cable & Telecommunications Association for Marketing (CTAM), as well as a member of the National Board of Directors of Women in Cable Technology.

A well-deserved honor. Congratulations, Sandy!

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